FAQ - Frequently Asked Questions
1. Do you offer same-day delivery?
We use thai delivery companies so it depends on the quality of their service
2. Can I customize my candle arrangement?
Absolutely! We love creating custom arrangements tailored to your preferences. Simply reach out to our team, and we'll work with you to design the perfect candle.
3. Do you offer international shipping?
While we primarily serve in Thailand, we may be able to accommodate international shipping for certain arrangements. Please contact us directly to discuss your specific requirements.
4. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure online payment options for your convenience.
5. What is your return policy?
We take pride in the quality of our candles and want you to be completely satisfied with your purchase. If you're not happy with your arrangement, please contact us within 5 days of delivery, and we'll gladly offer a replacement or refund.
6. Can I schedule regular candle deliveries?
Yes, we offer subscription services for weekly, bi-weekly, or monthly candle deliveries. Enjoy new candles delivered straight to your doorstep on your preferred schedule.
7. Do you provide candles for weddings and events?
Absolutely! We specialize in creating stunning candles arrangements for weddings, corporate events, and special occasions. Contact us to schedule a consultation with our experienced candle designers.
8. Are your candles sustainably sourced?
We are committed to sustainability and strive to source our canldes from eco-friendly growers whenever possible. We prioritize environmentally conscious practices throughout our supply chain.
9. Do you offer gift wrapping or add-ons with candle arrangements?
Yes, we offer gift wrapping and a variety of add-ons, including balloons, and greeting cards, to enhance your gift-giving experience.
10. How can I contact customer support?
You can reach our customer support team via phone at +66 , email at lunarathai@gmai.com, or through the contact form on our website. We're here to assist you with any questions or concerns you may have.
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lunarathai@gmail.com
+66
Phuket, Thailand
We create premium, hand-poured candles using 100% natural soy wax, toxin-free fragrance oils, and genuine crystals — designed to bring light, beauty, and intention into your space. Inspired by nature, energy, and modern rituals, our candles are more than decor — they are tools for self-care, reflection, and connection.
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